Local tradie terms

Last updated 18 October 2026

These terms are between Phone a Tradie App Pty Ltd (ABN 53 703 285 376) ("we", "us") and you, a licensed tradie or trade business that receives jobs through the Phone a Tradie app. You accept them when you submit your application, and they apply from when we approve you.

1. How it works

Customers have a video call with a licensed tradie first. If the job needs someone on site and the customer asks for quotes, we show it to local tradies who cover their postcode and trade. Each job goes to 2 local tradies at a time, so the customer can compare. If nobody calls them, the customer can send it to up to 2 more, twice.

Before you decide, you see the customer's first name, state and postcode, the job description, their photos, the call notes and any price guide. Their full name and mobile are shown once you accept.

2. What you need

To be approved and stay approved, you must:

• hold a current contractor licence for each trade you accept jobs in;
• have an ABN;
• hold current public liability insurance of at least $5 million, and upload your certificate of currency;
• keep your insurance and postcodes up to date in the app, and tell us about any change to your licence or trades.

We check your licence and ABN, and read your documents with automated tools. Jobs stop showing when your insurance expires, until you update it.

3. Job fees

The size is our estimate of the work in the price guide.

• Your first 3 jobs are free.
• You pay when you accept a job, not when you win it. The fee is always shown before you accept.
• We charge the card you save in the app. We'll give you a tax invoice for any fee on request.
• Fees aren't refundable once you've accepted a job, except where the law requires, or where we agree the job wasn't genuine (for example, the customer's details were false).
• We may change fees with at least 30 days' notice in the app. A change never affects a job you've already accepted.

4. When you accept a job

• Call the customer within 2 business hours of accepting.
• Quote honestly, and only do work your licence covers.
• Your quote, contract and work are between you and the customer. You're responsible for them, including warranties, safety and compliance.
• We ask customers afterwards whether you called. If a customer says you didn't, we'll ask for your side before we decide anything.

5. Customer details

You only use a customer's details to quote and do that job. You don't add them to marketing lists, share them, or contact them about anything else unless they ask you to. You handle their information in line with Australian privacy law.

6. Your account

If you repeatedly don't call customers, quote dishonestly, or break these terms, we may pause or close your account. We'll tell you why, and you can ask us to review it. You can delete your account in the app at any time, or ask us to pause your jobs.

7. Liability

We introduce customers to you; we're not party to your contract with them. We don't guarantee the number of jobs you'll get or that you'll win any job. Nothing here limits rights that can't be excluded by law. Neither of us is liable to the other for indirect loss, such as lost profits.

8. Changes and general

We may update these terms. We'll give you at least 30 days' notice in the app of any change that's bad for you, and you can close your account before it applies. These terms are governed by the laws of Queensland, Australia.

Questions? Email hello@phoneatradie.com.au.